Refund policy

At SEREIN we want you to love your purchase. If for any reason you are not completely satisfied, we’re happy to offer  CREDIT NOTE ( No Expiry Date) under the following conditions:     

 

Returns 

• Timeframe: Items must be returned within 14 days of the delivery date.  
• Condition: Returned items must be unworn, unwashed, and in original condition, with tags still attached. Item must be free from any make up and fake tan. No smell of deodorant, perfume or washing powder . Return parcels must include the order number on the parcel 
• Proof of Purchase: A valid receipt or proof of purchase is required.    

 

Non-Returnable Items 

• Items marked as final sale or clearance are not eligible for return or exchange. 
• For hygiene reasons, underwear, swimwear, and accessories (such as earrings) cannot be returned.  

 

Please take care when trying on the clothes, not to damage or stain. Our team will inspect the return before we issue out a credit note. SEREIN. reserves the right to refuse the return if it does not meet these conditions and will be sent back to the sender.  

 

How to Return 

To return, please: 

• Please first contact our customer service at info@sereinthelabel.com  with your order number to initiate a return. 
• Post your order back to us within 14 days of receiving your items.
• Return at your own expense, shipping fee will not be reimbursed. 
• Allow 2-5 business days for your return to be processed.